Plain English · Any time · No cold call
Energy questions,
answered straight.
Joules is our energy assistant. Ask it anything about switching, contracts, meters, or our fee — and get a clear answer grounded in how we actually work, not a generic one off the internet.
What Joules helps with
Every awkward
energy question.
Before you switch
"Am I in contract?" · "What's an out-of-contract rate?" · "How long does switching take?"
Our fee
"What's the 1p/kWh fee?" · "Where does it show on my contract?" · "Do you earn more from some suppliers?" — No. And Joules will tell you why.
Meters & supply
"What's an MPAN or MPRN?" · "Do I need my meter number?" — You don't.
Battery storage
"Would it pay off for a business our size?" · "What's the threshold?"
Ask Joules
Ask. Understand.
Carry on.
Ask your question, get a plain answer, and carry straight on to your quote. Joules never sits between you and a switch — it just clears the path.
Joules is loading…
There's one front door here, and it's your postcode. Joules stands beside it, not in front of it.
The honest bit
Grounded in how
we actually work.
Joules is built on our own fees, contracts, and qualification rules — so its answers reflect how we work, not a generic energy explainer scraped from the web. That's the point: specific, correct, and relevant to your switch.
But Joules informs; it doesn't advise. Anything touching your contract or your Letter of Authority is handled through our regulated process — as it should be with an Ofgem registered TPI.