Privacy policy.

Who we are

The data controller is Telnergy Ltd, registered in England and Wales (CRN 04576876), Hello House, 135 Somerford Road, Christchurch BH23 3PY. Contact: hello@buyenergyonline.uk.

What data we collect and why

Quote and switching data

When you enter your postcode and use our quoting tool, we collect:

• Your business postcode (used to retrieve supply data from ECOES and Xoserve)
• Your business name, address, and contact details (needed to submit a switch)
• Your energy supply data (MPAN/MPRN, meter type, consumption history — retrieved from industry databases)
• Your Letter of Authority signature (digital)

Legal basis: Contract performance (processing your switch) and legitimate interests (providing energy comparison).

Contact and enquiry data

If you contact us by email or telephone, we retain a record of that correspondence. Legal basis: Legitimate interests.

Website analytics

With your consent, we use Google Analytics 4 to understand how visitors use the site. No analytics data is collected unless you accept cookies. Legal basis: Consent.

How we use your data

• To retrieve your energy supply data and generate quotes
• To submit your switch to your chosen supplier
• To manage your Letter of Authority
• To communicate with you about your switch
• To handle billing disputes or Ombudsman referrals on your behalf (where you have authorised us)
• To improve our service (analytics, with consent)

Who we share your data with

• Energy suppliers — to submit your switch and Letter of Authority
• ECOES / Xoserve — to retrieve supply data (as licenced intermediaries)
• Brevo — email delivery infrastructure (data processed in the EU under Standard Contractual Clauses)
• Google Analytics — anonymised usage data, with consent only
• Dispute Resolution Ombudsman — if required to resolve a complaint

We do not sell your personal data. We do not pass your data to other brokers or marketing lists.

How long we keep your data

Switch records and Letters of Authority are retained for 6 years (UK tax and contract law requirements). Analytics data is retained per Google's standard retention period (14 months by default, subject to your consent).

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure (where no legal obligation to retain applies)
• Object to processing or request restriction
• Data portability
• Withdraw consent (where consent is the legal basis — this does not affect prior processing)

To exercise any right, email hello@buyenergyonline.uk. We will respond within one calendar month.

Complaints

If you believe we have handled your data unlawfully, you may complain to the Information Commissioner's Office: ico.org.uk · 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The current version is always at buyenergyonline.uk/privacy. Material changes will be communicated to active customers by email.

Telnergy Ltd · CRN 04576876 · ICO registration pending · Last updated June 2026