Frequently asked
questions.

A flat 1p per kWh, added to your unit rate by the supplier and shown as its own line on your contract — before you sign. That's our entire model. We earn the same whichever supplier you choose, so there's no incentive to steer you. No admin fees, no hidden charges, and nothing at all if you don't switch.

No. We retrieve your electricity (MPAN) and gas (MPRN) supply data automatically via our ECOES and Xoserve licences. You enter a postcode; we do the rest.

No. Your postcode is enough. You might want a recent bill to hand to check your current unit rate, but it isn't needed to get quotes.

No. The whole point of BuyEnergyOnline.uk is that you don't have to. You start when it suits you, and we only contact you if your switch genuinely needs your input.

We estimate it from your supply data and meter type. You can refine it if you have a more accurate figure.

Typically 4–6 weeks from LOA submission to go-live, depending on your contract end date and whether your current supplier objects. There's no interruption to supply — same meter, just a different company billing you.

Sometimes. Some suppliers allow mid-contract switches with an exit fee; some contracts have a termination clause. We flag the position when you get your quotes.

No — we show it separately so you can see the all-in cost clearly and verify our fee independently.

Yes. BuyEnergyOnline.uk is operated by Telnergy Ltd, an Ofgem registered TPI since 2002, enrolled with the Dispute Resolution Ombudsman (ADR Ref: E3561).

This is where being operated by a regulated consultancy matters. Telnergy handles billing disputes, back-billing challenges, and Ombudsman escalations routinely. If a supplier bills you wrongly or pursues a charge you don't owe, our dispute process is behind you.

The document you sign to let us act for you in energy procurement — obtaining quotes, submitting your switch, and dealing with suppliers about your supply. It doesn't give us access to your bank account or the power to enter a contract without your explicit approval of a specific tariff.

None. Quotes are free, and there's no commitment until you choose to go ahead.